Immutable audit log on every case, by default
Latch records every decision, approval, denied attempt, and plugin execution as the work happens. The case keeps workflow evidence, legal-discovery context, and downstream action results together instead of rebuilding them later from Slack threads, screenshots, and log exports.
Email and ticket context are brought together on one case.
The recommendation is visible, but the operator decides what actually happens.
The request, the result, and any changes made are written back to the same timeline.
Managers and auditors can follow the path without hunting across systems.
The case keeps the story intact
Instead of reconciling several tools after the fact, the platform keeps issue history, approval history, denied paths, and action history on the same record.
Supervision gets easier
Leaders can review the real execution history and case progress instead of relying on verbal summaries or scattered screenshots.
Audit readiness happens by default
When proof is created as part of the workflow, internal reviews, regulator questions, and discovery requests start from a coherent case record.
Questions about proof and traceability
Common questions about how Latch records the decision trail so it holds up to later review.
What exactly gets recorded?
Notes, status changes, attachments, approval decisions, external actions, blocked attempts, and returned results stay on the same case. The record shows not just the outcome, but how the team got there.
Are blocked actions visible?
Yes. When someone tries to take an action and gets blocked, that attempt is recorded on the case. It shows why a path did not move forward, which matters for managers and anyone reviewing the case later.
Can teams see who did what and why?
That is the point. The case keeps enough history for an operator, reviewer, manager, or auditor to follow who acted, what changed, what evidence was visible, and what the external system returned.
How does this help with internal audit or compliance reviews?
Instead of reconstructing evidence from mailboxes, admin tools, chat, and exports, reviewers work from one case record that already ties together the issue, decisions, actions, blocked paths, and outcome.
Is this the same as WORM storage or a legal archive?
No. Latch is the operating record around the case: intake, evidence, permissions, approvals, denied attempts, and downstream action results. Teams should still apply their own retention, legal-hold, and storage policies around the records they need to preserve.
Walk through the audit trail behind a real resolution path
See how intake, evidence, approvals, plugin actions, and denied paths stay visible in the case instead of disappearing into other tools.