What Is New in Latch: April and May 2026
A customer-facing product update on recent Latch improvements across ticket queues, SLA visibility, ticket filtering, governed API access, and operational ca...
Read What Is New in Latch: April and May 2026 →Browse 7 articles tagged ticketing across approvals, auditability, plugins, and controlled AI operations.
A customer-facing product update on recent Latch improvements across ticket queues, SLA visibility, ticket filtering, governed API access, and operational ca...
Read What Is New in Latch: April and May 2026 →Unified triage turns shared intake into governed case management with clear ownership, queue behavior, and audit trails.
Read Unified Triage Is Not Just a Shared Inbox →Hard-edged case status workflows prevent ambiguity, protect operations, and keep reopening paths clean for governed second passes.
Read Why Ticket Status Workflows Need Hard Edges →Asset context in field service cases turns service history into faster diagnosis, fewer repeat visits, and cleaner site handoffs.
Read Asset Context Is the Missing Layer in Field Service Tickets →Move from mailbox triage to governed case handling with one auditable case queue and a practical migration path.
Read How to Move from Mailbox Triage to Governed Case Handling →Duplicate, rejected, and cancelled cases shape reporting, queue control, governed returns, and compliance-grade review.
Read Duplicate, Rejected, and Cancelled Tickets Are Not Edge Cases →Safe reopen paths protect closure meaning, preserve audit history, and keep queue metrics honest when closed cases return.
Read Closed Does Not Mean Gone: Designing Safe Reopen Paths →