What Is New in Latch: April and May 2026
A customer-facing product update on recent Latch improvements across ticket queues, SLA visibility, ticket filtering, governed API access, and operational ca...
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Tag Archive
Ticketing
Browse 7 articles tagged ticketing across approvals, auditability, plugins, and controlled AI operations.
Browse tags
operations 23 auditability 22 ai-triage 9 approvals 9 finance-controls 7 ticketing 7 action-providers 6 ai-governance 6 case-management 5 workflow-orchestration 5 security 4 triage 4 workflow 4 compliance 3 evidence 3 kyc 3 reconciliation 3 architecture 2 authentication 2 change-management 2 email 2 eu-ai-act 2 extensibility 2 governance 2 iso-42001 2 maker-checker 2 nist-ai-rmf 2 platform-architecture 2 plugins 2 queue-management 2 risk-controls 2 status-management 2 access-control 1 api 1 api-design 1 assets 1 auth 1 authorization 1 brute-force-protection 1 customer-operations 1 customer-support 1 decisioning 1 defense-in-depth 1 exception-handling 1 exceptions 1 field-service 1 implementation 1 ingestion 1 integration 1 integrations 1 legal-discovery 1 logging 1 metrics 1 monitoring 1 multi-tenant 1 oidc 1 platform 1 product-update 1 refunds 1 reopen 1 reprocessing 1 runtime-control 1 saas 1 segregation-of-duties 1 service-history 1 sla 1 support 1 ticket-routing 1 tickets 1 unified-triage 1 workflow-design 1
Unified Triage Is Not Just a Shared Inbox
Unified triage turns shared intake into governed case management with clear ownership, queue behavior, and audit trails.
Read Unified Triage Is Not Just a Shared Inbox →Why Ticket Status Workflows Need Hard Edges
Hard-edged case status workflows prevent ambiguity, protect operations, and keep reopening paths clean for governed second passes.
Read Why Ticket Status Workflows Need Hard Edges →Asset Context Is the Missing Layer in Field Service Tickets
Asset context in field service cases turns service history into faster diagnosis, fewer repeat visits, and cleaner site handoffs.
Read Asset Context Is the Missing Layer in Field Service Tickets →How to Move from Mailbox Triage to Governed Case Handling
Move from mailbox triage to governed case handling with one auditable case queue and a practical migration path.
Read How to Move from Mailbox Triage to Governed Case Handling →Duplicate, Rejected, and Cancelled Tickets Are Not Edge Cases
Duplicate, rejected, and cancelled cases shape reporting, queue control, governed returns, and compliance-grade review.
Read Duplicate, Rejected, and Cancelled Tickets Are Not Edge Cases →Closed Does Not Mean Gone: Designing Safe Reopen Paths
Safe reopen paths protect closure meaning, preserve audit history, and keep queue metrics honest when closed cases return.
Read Closed Does Not Mean Gone: Designing Safe Reopen Paths →